Terms & Conditions
All our prices are in UK Pounds Sterling (GBP), exclusive of any import duty. Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro debit cards, and via Paypal. Other forms of payment are available on arrangement including payment in instalments, message us if you would like to discuss these.
All corsets are made to order, therefore exempt from distance selling regulations regarding cancellation. We will accept cancelled orders within 48 hours from time order was placed. After this time we will not accept cancellations as your corset will have gone into production. Refunds and exchanges are not permitted and items are not available on approval. We are not responsible for corsets made to incorrect measurements supplied by the customer.
We do accept returns and exchanges on our cage lingerie, excluding custom made items. If for any reason you are not happy with your order, or the delivered product does not match with your expectations, you have the right to return your order provided you give us a written notice within 14 days of receipt. You must return the product(s) to us in a new and unused condition, in the original packaging.
All items are thoroughly checked before they are sent out to you to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it to us within seven days, we will amend and make good the item at no extra cost to you. Please ensure that the item is returned along with written confirmation of the fault, plus your order number, name and address, contact number and a brief note as to the nature of the return. Please contact us before any return is made.
For international returns, all packages need to be marked as 'returned goods' to prevent custom charges. If a package is not marked as such then we may not accept the return or charge the customs and tax duty to you.
By placing your order with us you constitute acceptance of the terms described at which point you are bound to your contract.
All items are made to order so please allow 8-12 weeks in the case of corsets and 7-14 days in the cade of cage lingerie for dispatch. If an item is needed for a certain date or in a hurry then please contact us, and we will find out if it is possible to produce the item for the date needed.
All UK orders over £100 will be sent by royal mail special delivery free of charge, and orders under £100 by recorded delivery. Overseas orders will be sent by royal mail airsure. Please note that for customers outside of the UK, your country may impose custom charges, which we are not responsible for.
DAMAGE IN TRANSIT
It will be your responsibility to inform us immediately of any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
We ask customers to supply various personal data when placing an order, such as name and address, credit card information, and e-mail address. We use this data only for the purpose of filling an order or communicating with the customer about the status or details of an order.
We treat this customer information as private and confidential and we will not disclose this information to other vendors, companies or organisations unless required by law.
Furthermore, we will not distribute customer information to be used in mailing lists, surveys, or any other purpose other than those required in order to perform our services.